A Digital Assistant is an intelligent robot with a live chat module using machine learning. This means that its performance is based on algorithms and technologies. The robot also integrates seamlessly with other systems such as ERP, CRM or BI-ISV. This means that our digital assistants are platform independent.
Because of the AI component of a Digital Assistant, its possibilities far exceed those of a chatbot. The Digital Assistant carries out tasks while a chatbot just performs automated conversational interaction with the user. Complex tasks far beyond what a chatbot is capable of.
You request the Digital Assistant to perform a specific task via a voice or chat command. These tasks may vary considerably. From scheduling new appointments, launching new products on your website or drafting the minutes of a meeting.
For example, by giving the Digital Assistant certain commands, it is very simple for a customer service employee to cancel orders. Or as a secretary you can easily make appointments between two different parties with two different agendas. And if you are looking for (customer) data, the Digital Assistant will also conjure these up in no time. As the Digital Assistant is tailor-made, it exactly executes the tasks assigned to it or the tasks for which you deploy it. An important factor to reduce stress in your employee(s)!
The Digital Assistant increases its knowledge by recording data. The robot remembers, for instance, keywords and frequently asked questions, with which it improves its results. The Digital Assistant remembers when an answer is marked as being “wrong”, learns from it and then gives the correct answer next time.
The Digital Assistant performs tasks that typically require human intelligence. It concerns time-consuming work that this robot can perform very rapidly. Activities that are much more cumbersome for human hands.
A Digital Assistant may result in an immediate efficiency improvement of 80 percent in your organization. At the same time, it offers your employees the opportunity to focus on tasks that really require human intelligence. This means that the robot is a perfect addition to the workplace.
