Innovating with RPA is easier than you think

Having a robot as a colleague? A good example is chatbot Billie at The bot asks the customer for data, such as an order number or a customer number, so that service experts will be able to help the customer faster. The bot is also capable of performing tasks independently, such as processing a return notification of a product. If he does not have the right answer, Billie transfers the call to a live chat operator.

Together with the human employees, Billie ensures that the work can be done faster and more efficiently. This interaction is precisely what Robotic Process Automation (RPA) and Artificial Intelligence (AI) are good at. The bot eliminates repetitive tasks performed by employees, allowing them to focus on higher value work and work that is too difficult for a robot.

Despite the fact that a third of all people in the Netherlands already use a Digital Assistant for search queries or to make calls, many companies are still reluctant. Even though they want to be innovative, make quality improvements and maintain a high level of employee and customer satisfaction, they still see RPA, AI and Digital Assistants as something abstract and futuristic.

Major cost savings achievable with RPA

It often turns out that working with RPA is less complicated and abstract than you think. RPA is relatively inexpensive and easy to implement. In addition, it usually does not involve any drastic change in the system landscape of your company. Robotization and automation therefore allow your company to grow without taking on additional staff.

RPA offers many benefits

A software robot or digital assistant is perfect for addressing capacity problems, for example, if there are fluctuations in the demand for services. This means you will be able to make an immediate improvement with regard to employee and customer satisfaction. After all, employees are able to focus on more challenging tasks and customer waiting times are reduced. In addition, a robot works non-stop and error-free. This means you can quickly scale up your production.

Data protection is another important argument in favor of RPA. Because of the low error margin with which the robot performs its tasks, the processing of privacy-sensitive data is in safe hands.

How do I get started with RPA?

How can RPA be implemented in your organization? Here is an overview of the steps that we follow:

  • Determination of strategy: what are the plans for your company in the future?
  • Analysis: what is the current situation of your company and which processes require improvement?
  • Design: development of a solution and building a robust business case including budget and time schedule.
  • Approval: you approve or reject the plans.
  • Development: the solution is built, tested and if found to be satisfactory, implemented.
  • Quality control: where necessary, you fine-tune the implementation after the launch.

As you see: innovation with RPA does not need to be difficult or complex.

If you are interested in learning more about the possibilities of RPA or if you would like more information, please read our e-book ‘Working more efficiently with RPA, AI and the digital assistant’ in which we discuss all three technologies and the benefits they may have for your organization!

If you have any questions or if you would like to know more about the impact that RPA and AI could have in your organization, please contact one of our experts. Call us on +31 (0) 850 606 0026 or send an e-mail to